Refund Policy

The Free plan is provided at no charge. No payment is required and therefore no refunds apply to the Free tier.

2.1 General Rule — No Refunds for Partial Periods

All paid subscriptions are billed in advance on a monthly or annual cycle. We do not offer refunds or credits for partial billing periods, unused time, or unused features once a billing period has started.

When you cancel a paid subscription, your access to paid features continues until the end of the current billing period. After that, your account automatically reverts to the Free plan. You will not be charged again.

2.2 Exceptions — When We Do Refund

We will issue a full refund in the following circumstances:

• Duplicate charge: If you were charged twice for the same billing period due to a technical error.
• Charge after cancellation: If you were charged after successfully cancelling your subscription.
• Extended service outage: If Zolby experiences a verified outage lasting more than 72 consecutive hours that significantly impacts your use of the service, you may request a pro-rated credit for the affected period.
• Consumer protection law: Where applicable law in your jurisdiction provides a statutory cooling-off or right-of-withdrawal period (e.g., 14 days under EU/UK consumer law for digital services not yet accessed), we will honour that right provided the service has not been used after purchase.

2.3 Annual Plans

Annual subscriptions are billed upfront for the full year. If you cancel an annual plan:

• Your access continues until the end of the annual period you paid for.
• No refund is issued for the remaining months unless one of the exceptions in section 2.2 applies.

To request a refund under one of the eligible exceptions, email us at support@zolbysolutions.com with:

• Your registered email address
• The date and amount of the charge
• A brief description of the issue

We will respond within 5 business days. If a refund is approved, it will be processed by Paddle (our payment processor) and returned to your original payment method within 5–10 business days, depending on your bank.

All payments for Zolby subscriptions are processed by Paddle.com Market Limited ("Paddle"), who acts as the Merchant of Record for all transactions. Paddle handles billing, taxes, and refund processing on our behalf.

If you believe you have been charged incorrectly, you may also contact Paddle directly at paddle.com/help.

We ask that you contact us at support@zolbysolutions.com before initiating a chargeback with your bank or card issuer. In most cases, we can resolve billing issues quickly and directly.

Initiating a chargeback without first contacting us may result in the suspension of your account while the dispute is investigated.

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of a paid Zolby subscription after changes take effect constitutes acceptance of the updated policy.